Problem
TAPI does not detect when the phone is hung up.
Cause
This is a problem with TAPI that can be resolved by defining a Commence agent to tell TAPI to release the line.
Solution
N/A
Workaround
There is an agent action, 'Use Telephone', with an option to hang up. Use the following criteria to define the agent:
Trigger: Tool Bar Pick. Change the icon to the phone receiver with a down arrow, located past the letters of the alphabet.
Action: Use Telephone - Hang Up After each phone call.
To Use: click on the tool bar button to free up the phone line.
Applies To
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Commence |
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