Summary
Admineng.dll error 9 is a file read error. The active.log is needed to determine where in the sync process the read failure occurs. Please forward a copy of the active.log file in the client's database directory to technical support for review.
More Information
Some things to check at the client workstation are:
[1] What is the synchronization method (LAN, FTP) and does the login for this workstation have full read, write, delete access to the communication directory?
[2] Check the system user variable for TEMP/TMP. If it is a complex directory, it may help to change the variable to use C:\Windows\Temp, C:\WINNT\Temp, or similar. This is found in the control panel under System - Advanced - Environment Variables.
Applies To
- Commence CRM Application Suite, all versions
- Commence RM 3.5
- Commence RM 3.1(d) SP1
- Commence RM 3.0(d) SP1
- Commence RM 2.1(d) SP1